Frequently Asked Questions

We provide fibre and wireless internet, PC and laptop repairs, network setup, maintenance, and on-site IT support for home and business users.

Our core coverage includes Riebeek Kasteel, the surrounding valley areas, and the greater Swartland region.

Yes. We support residential users, remote workers, SMEs, and larger business environments.

Use the contact page, call us, or message on WhatsApp. We will confirm coverage, recommend a plan, and book installation.

Typical installations are completed within a few working days after approval, often same day, depending on area readiness and schedule availability.

Yes, we offer uncapped packages.

Packages are designed for stable day-to-day performance. We can explain current policy details for each plan before signup.

Available speeds depend on your location and service type. We will provide current speed options during the coverage check.

Most installs include required line equipment; Wi-Fi routers and advanced networking gear can be supplied based on your package.

In most cases yes, provided it supports the required standards and profile. We can help verify compatibility.

Static IP options are available for selected plans and business needs. Ask us for pricing and setup details.

Standard support runs during business hours, with rapid escalation for urgent outages and service interruptions.

Call us or use WhatsApp. Share your account details, location, and issue symptoms to speed up diagnostics.

We prioritize outages immediately and communicate progress while diagnostics and restoration are in progress.

Yes. We troubleshoot signal coverage, channel interference, device load, and can add mesh solutions where needed.

Yes, including hardware replacement, performance tuning, malware cleanup, and software troubleshooting.

Yes. On-site support is available for both home and business environments within our service area.

Yes. We design and deploy business networks with secure Wi-Fi, switching, firewalling, and device segmentation.

Yes. We help clients implement practical backup strategies and recovery procedures for critical data.

Payment methods depend on plan type and account setup. We provide the available options during signup.

Some packages are available month-to-month. Contract terms vary based on infrastructure and promotion.

Installation fees depend on location, equipment, and selected package. We quote this clearly before activation.

Yes, upgrades are usually straightforward and can often be completed with minimal downtime.

Yes, subject to service availability at the new address. Contact us in advance so we can plan a smooth move.

Yes. Billing documentation is available for personal and business accounting needs.

Plan-specific acceptable use and fair usage terms may apply. We provide these details at signup.

Yes. We can tune router settings, suggest package changes, and optimize local network conditions.

Yes. We offer ongoing support and maintenance options tailored to business operations and uptime priorities.

Yes. We can assist with account setup, migration, security hardening, and productivity tool configuration.

For fastest response, use WhatsApp or call us directly at 079 938 1260.