1. Who We Are
Riebeek Valley Computers provides connectivity, technical support, computer repairs, network installation, and related customer portal services. We only collect information we need to deliver, support, secure, and improve those services.
2. Information We Collect
Personal Information
- Name, email address, phone number, and account details
- Installation address, service address, and support location information
- Billing, invoice, service plan, and payment status information
- Support requests, repair notes, fault reports, and communication history
Technical Information
- IP address, device information, browser type, and login activity
- Service usage, speed-test results, connection status, and network diagnostics
- Router, wireless, device, and installation information needed for support
- Website analytics and cookie preferences where enabled
3. How We Use Information
- Provide, activate, maintain, and troubleshoot internet and IT services
- Manage customer accounts, billing, invoices, and service communications
- Respond to support requests, faults, repairs, and coverage checks
- Protect customers, systems, and networks against abuse, fraud, and security risks
- Improve our services, website, client portal, and customer support processes
4. Mailing List and Marketing
If you join our mailing list, we use your email address to send relevant updates, service news, and announcements. You can ask us to remove you from the list at any time. Service-critical notices may still be sent even if you opt out of marketing.
5. Cookies and Analytics
We use cookies and similar browser storage for essential site functions such as login sessions, cookie preferences, and security. Analytics may be used to understand site performance and improve the customer experience where enabled.
6. Sharing Information
We do not sell your personal information. We may share limited information with trusted providers when needed for hosting, database storage, support tools, payment processing, email delivery, analytics, legal compliance, or network operations.
7. Data Security
We use reasonable technical and organizational safeguards to protect customer information, including access controls, encrypted password storage, secure hosting practices, and careful handling of support information.
No online system is risk-free, so please keep your account password and router credentials private and tell us quickly if you suspect unauthorized access.
8. Data Retention
We keep information only as long as needed for service delivery, billing, support, legal obligations, security, and legitimate business records. Retention periods vary depending on the type of information and why it was collected.
9. Your Choices and Rights
- Ask us what personal information we hold about you
- Ask us to correct inaccurate or outdated information
- Ask us to delete information where we no longer have a lawful reason to keep it
- Opt out of marketing messages while still receiving important service notices
10. Children
Our services are intended for customers who can lawfully enter into a service agreement. We do not knowingly collect personal information from children without appropriate consent.
11. Changes to This Policy
We may update this policy when our services, systems, legal requirements, or operating practices change. The latest version will be posted on this page with an updated date.
12. Contact Information
Questions about privacy or personal information can be sent to Riebeek Valley Computers.
Phone: 079 938 1260
Address: 6 Church Rd, Riebeek-Kasteel, 7307