1. Agreement to These Terms
By using our website, client portal, internet services, repair services, or support channels, you agree to these Terms of Service. If you do not agree, please do not use the service and contact us so we can help close or adjust your account.
2. Services We Provide
Riebeek Valley Computers provides internet connectivity, network installation, PC and laptop repairs, managed IT support, account administration, and customer support for homes and businesses in our service areas.
Service availability depends on coverage, infrastructure, equipment, payment status, and technical feasibility at the installation address.
3. Customer Responsibilities
You are responsible for keeping your account details, router credentials, and devices secure. You must also make sure anyone using your connection follows these terms.
Prohibited Activities
- Illegal file sharing, copyright infringement, or unlawful content distribution
- Spam, phishing, malware, botnets, or other malicious activity
- Unauthorized access to networks, accounts, routers, or systems
- Using the service in a way that disrupts other customers or network stability
- Reselling or sharing the service outside your approved installation address without written consent
4. Service Availability and Support
We work to keep services stable and respond quickly to faults, but we cannot guarantee uninterrupted service. Outages may happen because of weather, power failures, upstream provider issues, maintenance, equipment failure, or other events outside our control.
Planned maintenance will be communicated where practical. Urgent repairs may happen without advance notice when needed to protect the network.
5. Billing and Payments
- Service fees are billed according to the plan or quote accepted by you.
- Late or missed payments may lead to restricted access, suspension, or reconnection fees.
- Any once-off installation, call-out, repair, or equipment charges will be quoted separately where applicable.
- Prices may change with reasonable notice, especially where supplier, infrastructure, or regulatory costs change.
6. Data Usage, Speeds, and Fair Use
- Package speeds depend on your selected plan, location, equipment, and local network conditions.
- Fair-use and acceptable-use limits may apply where usage affects network quality for other customers.
- We may manage traffic during faults, maintenance, abuse investigations, or severe congestion.
- Upgrades, relocations, and equipment changes may require a new quote or coverage check.
7. Equipment and Installation
Equipment supplied by us may remain our property unless your quote or invoice says otherwise. You must take reasonable care of installed equipment and allow access for maintenance, repairs, recovery, or upgrades when needed.
8. Privacy and Personal Information
We handle personal information according to our Privacy Policy. This includes account details, contact information, support history, billing information, and technical information needed to provide the service.
Read the Privacy Policy9. Suspension or Termination
You may cancel your service by contacting us. We may suspend or terminate service for non-payment, abuse, illegal activity, safety risks, repeated breach of these terms, or technical reasons that prevent continued service.
10. Limitation of Liability
To the fullest extent allowed by law, we are not liable for indirect losses such as lost profit, lost data, business interruption, or losses caused by third-party outages. Nothing in these terms removes rights you have under applicable consumer protection laws.
11. Changes to These Terms
We may update these terms when services, laws, supplier requirements, or operating practices change. The latest version will be posted on this page with an updated date.
12. Contact Information
Questions about these terms can be sent to Riebeek Valley Computers.
Phone: 079 938 1260
Address: 6 Church Rd, Riebeek-Kasteel, 7307